Support Terms

What you can expect from us. Discover the level of help you can expect, how to reach us, and what falls outside our scope.

Included

  • Help with bugs or issues in the software or included third-party assets.
  • Item updates to ensure ongoing compatibility and to resolve security vulnerabilities.
  • Updates to ensure the software works as described and is protected against major security concerns.
  • Answering questions about how to use the software.
  • Answering technical questions about the software.

Excluded

  • Hosting, installing, and managing the Software in your server environment.
  • Maintaining the security, backups, and availability of your systems and data.
  • Ensuring compliance with all applicable local, national, and international laws.