Support Terms

What you can expect from us. Discover the level of help you can expect, what support covers, and what falls outside our scope.

Included

  • Answering questions about how to use the product.
  • Answering technical questions about the product.
  • Product updates to ensure compatibility and resolve security vulnerabilities.
  • Help with bugs or issues in the product or included third-party assets.
  • Updates to ensure the product works as described and is protected against major security concerns.

Excluded

  • Hosting, installing, and managing the product in your server environment.
  • Maintaining the security, backups, and availability of your systems and data.
  • Ensuring compliance with all applicable local, national, and international laws.